Refund & Cancellation Policy

Last updated: May 14, 2021

If, for any reason, You are not completely satisfied with an order that you placed We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

·        Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Qwk Convenience Private Limited, headquartered at Chennai, Tamil Nadu, India

·        Goods refer to the items offered for sale on the Service.

·        Orders mean a request by You to purchase Goods from Us.

·        Service refers to the Website.

·        Website refers to Qwk, accessible from

·        You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 1 minute without giving any reason for doing so.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

·        By email:

·        in APP cancellation option


We will reimburse You no later than 14 days from the day on which the refund is initiated. We will use the same means of payment as You used for the Order, Cash on delivery orders, will be refunded via UPI for which you would be requested to share your UPI VPA with us and You will not incur any fees for any such reimbursement.

Damaged/ Spoiled Items At The Time Of Delivery

Incase of quality issue with any item(s) delivered, we request you to immediately report it to our customer support via any of the below mentioned customer support channel(s)

·        By email:

·        in APP cancellation option

Our team will look into the issue and provide you with a valid redressal Note, We reserve the right to verify and choose to provide a refund on basis of the ruling of our invistigation for any reported issue in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale may not be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

·        By email: